Meet Paul Zak of America’s Call Center
January 19, 2009 by Ken Compton
Book More Inspections At A Higher Fee…
What makes America’s Call Center the best choice to serve you and your customers?
America’s Call Center is the most experienced and largest scheduling service, just for home inspectors… the clear leader.
They’ve sold and scheduled over 150,000 inspections!
As your personal “front office,” they will promote you, sell, book and schedule your inspections and guarantee your professional image.
America’s Call Center Schedules For My Own Home Inspection Company, Southern Home Inspection Services!
I called Paul and asked him to do an interview with me about why a home inspector shouldn’t answer their own phone. Check out this interview.
It will take a few seconds for the audio to start after you push the start button.
What makes America’s Call Center the best choice to serve you and your customers?
America’s Call Center is the most experienced and largest scheduling service, just for home inspectors… the clear leader.
We’ve sold and scheduled over 150,000 inspections!
As your personal “front office,” we promote you, sell, book and schedule your inspections and guarantee your professional image.
- Your schedule is always available to you via our secure website, 24 hours a day.
- We provide over 60 hours of phone coverage Monday through Saturday, plus personalized voicemail coverage for the off-hours… never worry about your phone again
- Our team is skilled and talented; no rookies, temps, or part-timers; career professionals only
- A small team of professionals will be assigned to you
- You even have your own Account Manager
- Our systems are high-tech, the most advanced in the industry, ensuring high quality for you and your customers
- High capacity phone system to capture every call, never a busy signal or voicemail during business hours… all calls are professionally answered
- Computer-driven, with specialized software, to serve you and your customers best
Don’t settle for less with imitators. Try us out… and get the competitive edge. It is easy to get started and there is no contract between us.
Take a look at our Testimonials below to see how our experience, skilled team, superior technology, and extensive services have helped inspection companies coast to coast.
Enough about us. How about you? After all, it is all about you and your inspection business. It’s about America’s Call Center helping you to increase your revenue, ensure your professional image, and give you the competitive edge!
Here’s what a few of America’s Call Center clients had to say in a recent customer survey:
D.S., Arizona:
“There is no question in my mind that you guys are the best.”
“We are very pleased with your service.”
“Professional, exceptional phone coverage.”
J.S., Wisconsin:
“All of your people do a top notch job for me!!!”
“I know that my business would not be doing as well as it is if it were not for the efforts of everyone there.”
“Your company is great to work with and every one there is dedicated to getting every inspection they can get for me. They are always pleasant and eager to do whatever it takes to help me.”
“I’ve gotten inspections from my competitors because a person answered my phone and my competitors had voicemail.”
S.K., Ohio :
“On a scale of 1-10, my satisfaction with your service is an 11!”
F.L., Massachusetts:
“Less work for me between inspections. Higher income.”
C.D., Florida:
“Have received very positive feedback from buyers and agents.”
P.D., Virginia:
“Peace of mind knowing my clients are being taken care of. I have confidence that it is being managed. That’s a significant peace of mind.”
R.H., Illinois:
“I have time to do other things to build my business.”
“Gives my business a more professional look.”
D.M., New York:
“Freedom from employees and the expenses.”
“I am very pleased with your service.”
B.S., Illinois:
“My clients have complimented my office staff and many have said I was the only one who answered my phone.”
C.S., Florida:
“I never miss a call and that call is turned into an appointment.”
D.S., Indiana:
“Locally, I don’t want to share your service with my competition. Let them use their answering machines!”
“A client recently told me she chose my inspection company because a live person answered the phone and her questions. She was impressed with your professionalism.”
I.C., Connecticut:
“You were very helpful getting me started. Very accommodating, polite, informative, eager.”
J.O., Connecticut:
“I believe I’m getting considerable more work with you answering the phone.”
“The additional inspections you schedule more than offset your fees.”
I want to use a call center for the overflow of calls. My office captures 90% of the calls coming through, but I want to capture 100%. I have a system that can send a caller to an exterior number if our lines are busy.
Here is my question: Will this still cost me an arm and a leg since you will be getting less calls than a normal inspection company would be sending your way?
- Tony
Hi Tony,
One of the things that has made America’s Call Center so strong at what we do, and successful through the years, is we serve our inspectors as their full-time office…to their callers, we are their friendly office right down the street. We manage their business phone 24 hours a day, with 11 hours of that “live” coverage. This full-time office role allows us to provide our inspectors with all of our benefits…more inspections, more add-on services per inspection, an enhanced professional image, and actually simplifying their lives. Since we serve inspectors only and have done so for over 12 years now, one of the things we learned long ago is serving the inspector as his office on a part-time basis was not effective. To be honest, you can find a service or two that will do that, but you will run into problems…all of those problems deal with your office and whatever part-time service you use being in sync, communicating clearly, and always being on the same page. This may not sound hard to do, but it actually is. Without your office and that part-time service being in sync, communicating clearly, and always being on the same page, your company image, productivity, and reputation will be damaged. We’ve seen it time and time again, and then those inspectors turn to us to be their full-time office and repair the damage. I’m not trying to convince you to let go of your office staff entirely, but you may want to consider segmenting the phones and scheduling with us, and the other office chores with your remaining staff. I’m sure you’ll find you’ll have less headaches and lower costs. Give me a call and we can talk it over. Thanks - Paul, America’s Call Center - Inspector Office Solutions